Wharton School Publishing
Selling Blue Elephants: Knowing More About What Customers Need Than They Do Themselves

Selling Blue ElephantsCan you remember the world before the iPod? How about the world before chunky tomato sauce or brown mustard? Many of these products came about not through focus groups and polling, but rather through research and development labs and marketers developing the products they knew customers would want before customers knew they wanted them. In their new book, Selling Blue Elephants, Howard Moskowitz and Alex Gofman explore how customers can actually help you create your next product. Rule Developing Experimentation (RDE) is a solution-oriented learning experience. RDE is the systematized process of designing, testing, and modifying alternative ideas, packages, products, or services in a disciplined way so that the developer and marketer discover what appeals to the customer, even if the customer can't articulate the need, much less the solution. The book begins by presenting best practices in RDE from some of today's top companies: HP, Prego, Vlasic, and Mastercard. It then goes on to examine RDE,s use in innovation and design and goes on to examine its possible uses in the international, political, bioinformatics, and finance areas. Filled with real-life stories, this book will change the way people think about selling to their present and future customers.

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