Wharton
School Publishing Selling Blue Elephants: Knowing More About What Customers
Need Than They Do Themselves
Can
you remember the world before the iPod? How about the world
before chunky tomato sauce or brown mustard? Many of these products
came about not through focus groups and polling, but rather through
research and development labs and marketers developing the products
they knew customers would want before customers knew they wanted
them. In their new book, Selling
Blue Elephants, Howard
Moskowitz and Alex Gofman explore how customers can actually
help you create your next product. Rule Developing Experimentation
(RDE) is a solution-oriented learning experience. RDE is the
systematized process of designing, testing, and modifying alternative
ideas, packages, products, or services in a disciplined way so
that the developer and marketer discover what appeals to the
customer, even if the customer can't articulate the need, much
less the solution. The book begins by presenting best practices
in RDE from some of today's top companies: HP, Prego, Vlasic,
and Mastercard. It then goes on to examine RDE,s use in innovation
and design and goes on to examine its possible uses in the international,
political, bioinformatics, and finance areas. Filled with real-life
stories, this book will change the way people think about selling
to their present and future customers.
Download
a free chapter now.
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