Wharton School Publishing

Know What You Don't Know: How Great Leaders Prevent Problems Before They Happen

Tired of "fighting fires"? A new book by Michael A. Roberto, best-selling author of Why Great Leaders Don't Take Yes for an Answer, shows readers how to start "detecting smoke" to fix their company problems before they erupt into crisis. Know What You Don't Know helps managers hunt down those hidden, festering issues: the ones that could destroy their organizations if they don't discover them soon.

In this book, Roberto teaches the seven skill sets leaders need to become world-class "problem hunters." Roberto shows leaders how to get past dangerous information "filtering"... watch how people behave, not just what they say... pick meaningful patterns out of raw data... encourage smarter risk-taking and "useful failures"... build a culture that welcomes challenges to conventional wisdom... draw crucial lessons from your organization's "game film"... and get your team to act on what you've learned. There are plenty of books about problem solving. But you can't solve a problem until you know it exists.

Download the first chapter now.

• Wharton School Publishing
• Know What You Don't Know: How Great Leaders Prevent Problems Before They Happen