Anheuser-Busch Professor of Management Science; Professor of Operations, Information and Decisions; Department Chairperson, The Wharton School
Service operations, stochastic processes, the control of queueing systems
Noah Gans’s research focuses on service operations, and he has a particular interest in the management of telephone call centers. He is the department editor of Stochastic Models and Simulation for Management Science. In 2010-2011, he was the president of the Manufacturing and Service Operations Management Society (MSOM). Professor Gans teaches an MBA core course on business analytics, an MBA elective course on service operations, and PhD courses in operations management.
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