> Hummy Song, PhD, MPP Assistant Professor of Health Care Management; Assistant Professor, Operations, Information and Decisions, The Wharton SchoolResearch Interests:Acute care, critical care, hospitals, emergency care, global health, post-acute care About Hummy Hummy Song, PhD, MPP is an assistant professor of operations, information and decisions at the Wharton School at the University of Pennsylvania. She also holds an appointment as assistant professor of health care management. Professor Song’s research focuses on identifying ways to improve the performance of service systems, with a particular emphasis on the health care sector. Her work has examined several factors related to patient flow and capacity management in health care delivery settings, including queue configurations, off-service placement, performance feedback, provider turnover, and team staffing. Her research utilizes large datasets derived from electronic health-record systems, administrative databases, and surveys of the health care workforce. For her research, Professor Song has worked with hospitals and health care delivery organizations in the U.S. and in developing countries. Professor Song’s work has been published in leading academic journals including Management Science, Operations Research, and Health Services Research. Her work has also appeared in Harvard Business Review and has received media coverage in various outlets including the Wall Street Journal, Reuters, and CBS News. She was named by Poets & Quants as one of the Top 50 Undergraduate Business Professors and is the winner of the 2022 POMS Early Career Research Accomplishments Award. She has received several recognitions for her research, including the M&SOM Service Management SIG Best Paper Award and the Best OM Paper in Management Science Award (finalist). She currently serves as an associate editor of Management Science. She conducted her undergraduate, master’s, and PhD studies at Harvard University. Read full faculty bio on Penn LDI websiteExecutive Education Programs TaughtHealth Care Leadership and Management: Leading Through ChangeIn order to successfully lead within the ever-changing healthcare environment, you need a deeper understanding of the shifting technologies, trends, economics, and dynamics within the ecosystem. Health Care Leadership and Management: Leading Through Change leverages the world-renowned Wharton MBA and Wharton's Health Care Management program faculty to provide unparalleled perspective on the healthcare industry while strengthening your key leadership skills and overall business acumen. You’ll return to your organization ready to make an immediate impact across all areas with the enhanced decision-making abilities and in-depth skills you need to cultivate innovation and propel your organization forward.