> Santiago Gallino, PhD Associate Professor of Operations, Information, and Decisions, The Wharton SchoolResearch Interests:Empirical operations management, retail management About Santiago Santiago Gallino is an associate professor in the Operations, Information and Decisions department at Wharton. He is interested in operations management challenges in the retail industry. Santiago studies both omni-channel integration and store execution issues in retail. In his research, he uses field data and econometric tools to study existing operational practices as well as potential operational improvements. Before joining Wharton, Professor Gallino worked at the Tuck School of Business at Dartmouth. He holds a PhD in operations and information management and a master’s in statistics from the Wharton School of the University of Pennsylvania, where he was a Fulbright Scholar; an MBA from IAE Business School; and a degree in electrical engineering from Universidad de Buenos Aires. Read full faculty bio on Wharton websiteExecutive Education Programs TaughtLeading Digital TransformationShift your mindset from traditional thinking on product- or service-based value creation and competition to a platform and ecosystem perspective, and understand the new set of strategic choices and tradeoffs they represent.