May 2015 | Nano Tools | Leadership
Nano Tools for Leaders® are fast, effective leadership tools that you can learn and start using in less than 15 minutes — with the potential to significantly impact your success as a leader and the engagement and productivity of the people you lead.
Contributor: Adam Grant, PhD, management professor, The Wharton School. Grant has been recognized as Wharton’s top-rated professor, and is the author of the best-selling Give and Take: A Revolutionary Approach to Success.
Increase motivation and productivity by showing your employees the positive difference their work makes on the lives of others.
Show your team the positive effects their work creates in other people’s lives. Research by Professor Adam Grant shows that one five-minute interaction with those who benefit from the organization’s products and services can produce up to a 500 percent increase in employee productivity. When clients, customers, and other end users express feedback and appreciation, employees develop stronger beliefs in the impact and value of their work.
Interaction also increases empathy for customers, even when the interaction is virtual. Research with radiologists who have no patient interaction has shown that attaching a photo of the patient to an X-ray enhances their effort and accuracy, yielding 12 percent increases in the length of their reports and 46% improvements in diagnostic findings.
Nano Tools for Leaders® was conceived and developed by Deb Giffen, MCC, Director of Innovative Learning Solutions at Wharton Executive Education. It is jointly sponsored by Wharton Executive Education and Wharton’s Center for Leadership and Change Management, Wharton Professor of Management Michael Useem, Director. Nano Tools Academic Director is Professor John Paul MacDuffie, Professor of Management at the Wharton School and Director of the Program on Vehicle and Mobility Innovation (PVMI) at Wharton’s Mack Institute for Innovation Management.
Subscribe to the Wharton@Work RSS Feed