Customer Solutions for Organizations Client Successes Accelerating Growth through Customer Centricity: SunTrust Educating Financial Leaders for a Rapidly Changing Industry: ABA Stonier Achieving Global Growth in Financial Services: CTBC Bank Accelerated Development for High-Potential Talents: Siam Cement Group Agility in Tough Times: Santander Cultivating Relationship-Driven Wealth Management Leaders: Citi Driving Innovation and Profits: The Philips Octagon Program Estée Lauder: The Impact of Deep Faculty Engagement Seeding the Next Generation of Leaders: FINRA Knowledge for Innovation and Sustainability: The Royal DSM Program Merck Global Human Health Executive Development Program Strengthening Social-Oriented Leaders: Women’s World Banking (WWB) Turning Local Managers into Global Leaders: Braskem Turning Finance Managers into Strategic Business Partners Research Centers Lifelong Learning for Wharton Alumni Merck Global Human Health Executive Development Program The Challenge Like most market sectors, the pharma industry struggled in the recent economic downturn, facing new health care models, an uncertain policy climate, globalization, consolidations, shrinking margins, and rising competition from generics. Merck, the world’s second-largest health care company, was not immune to these market forces. But Merck took a bold step forward when it merged with Schering-Plough, creating a new kind of health care company focused on improving health and well-being. With a stronger pipeline, more diverse product offerings, and an expanded global reach, the merger propelled Merck into a new era of healthcare. All of these strategic shifts required new leadership skills. Client Success Profile Download PDF The Goals Merck and Wharton collaborated on a learning initiative to accelerate Merck’s development of senior leaders. The initiative’s three goals were to: Improve leaders’ competencies in building talent, business acumen, and customer centricity; driving transformational change, entrepreneurial mindset, global perspective, relationship building and influence, and strategic thinking. Generate a significant ROI from the growth projects, whether it be expanding into emerging markets, or realizing cost savings from enhanced processes. Strengthen Merck’s succession funnel. The Solution Merck’s corporate strategy was the starting point of the collaboration, with Wharton conducting an internal needs assessment. Senior leader sponsorship was critical to program success — and Merck engaged its top executives to act as both resources and experts. Wharton analyzed Merck’s strategic challenges, creating a customized curriculum with the latest market-proven knowledge, tools, and frameworks to meet its specific learning needs. The Global Human Health (GHH) Executive Development Program rolled out with a top leadership strategy workshop and four modules interspersed with action-learning projects. The Modules Were as Follows: Module 1 (2.5 days) — reflect, self-discover, and lay foundation for project work. Cohort participants began phase one of their action-learning project Module 2 (3 days) — continue to advance project work while building core competencies in business acumen, strategic thinking, and customer centricity Module 3 (4 days) — held in Mumbai, India, focused on competencies such as gaining a global perspective, entrepreneurship, innovation, and global talent management Module 4 (4 days) — leadership and strategic execution The Impact Since the program rolled out, Merck reports a substantial increase in the company’s succession-planning capacity. In addition, more than 60 percent of participants were moved into new leadership positions during or after the program. Having Merck “Leaders Teaching Leaders” sessions allowed participants to engage in meaningful conversations with executives on leadership and strategic priorities. Merck continues to run the program, with additional cohorts and a more efficient delivery approach that includes three residential learning modules over a 10-month time span. Growth projects continue to produce excellent ROI and leadership advancement opportunities. Merck credits the program with helping it define comprehensive capabilities and related behaviors in its leaders, while advancing Merck’s business goals through the program’s growth projects. Merck leaders say the program had a “positive impact in ROI-related measures,” including identifying new sources of revenue generation, expanding into new markets, and enabling more efficient decision making. An independent assessment of the program’s impact by the Evaluation Institute of the Learning Alliance found: The program helped drive an exceptionally large degree of on-job behavior change. The leadership behaviors influenced by the program were strongly aligned with GHH business goals and strategy. The business outcomes from participants who applied their learning delivered high financial ROI. Winner of the EFMD Excellence in Practice Award About the Award: The European Foundation for Management Development (EFMD) presents Excellence in Practice Awards to recognize outstanding and impactful Learning and Development partnerships in the domains of leadership, professional, talent, and organization development. Based in Brussels, Belgium, EFMD is a global forum for research, networking, and debate on innovation in management development. Would you like to learn more? To find out how Wharton Executive Education can help your company achieve its own customized solution, please contact Client Relations — Custom Programs, +1.215.898.1776 or firstname.lastname@example.org.